Refunds & Returns
We take great pride in creating handmade pieces with care and attention to detail. Because of the nature of small-batch handmade goods, we do not offer returns or refunds for change-of-mind purchases.
Faulty or Incorrect Items
If your order arrives damaged, faulty or not as described, please contact us within 7 days of receiving it.
Email us with your order number and clear photos of the issue, and we’ll happily organise a repair, replacement, or refund depending on the situation.
Custom Orders
Custom-made items cannot be returned or refunded unless faulty.
Conditions for Approved Returns
If a return is approved (for a fault or error), all items must be:
- unused
- unwashed
- in their original condition
We’ll provide instructions for sending the item back.
Need help?
Contact us at prettylittlegoodiesnz@gmail.com for questions related to refunds and returns.