{"id":37,"date":"2025-12-01T08:12:42","date_gmt":"2025-12-01T08:12:42","guid":{"rendered":"https:\/\/prettylittlegoodies.nz\/?page_id=37"},"modified":"2025-12-01T08:17:44","modified_gmt":"2025-12-01T08:17:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/prettylittlegoodies.nz\/?page_id=37","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

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Refunds & Returns<\/strong><\/h4>\n\n\n\n

We take great pride in creating handmade pieces with care and attention to detail. Because of the nature of small-batch handmade goods, we do not offer returns or refunds for change-of-mind purchases.<\/p>\n\n\n\n

Faulty or Incorrect Items<\/strong><\/h4>\n\n\n\n

If your order arrives damaged, faulty or not as described, please contact us within 7 days<\/strong> of receiving it.
Email us with your order number and clear photos of the issue, and we\u2019ll happily organise a repair, replacement, or refund<\/strong> depending on the situation.<\/p>\n\n\n\n

Custom Orders<\/strong><\/h4>\n\n\n\n

Custom-made items cannot be returned or refunded unless faulty.<\/p>\n<\/div>\n\n\n\n

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Conditions for Approved Returns<\/strong><\/h4>\n\n\n\n

If a return is approved (for a fault or error), all items must be:<\/p>\n\n\n\n